Location:Ebene
Working Hours: UK Time (11h30-20h30)

Duties and Responsibilities
– Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited and transmitted accurately and timely for all assigned clients.
– Ensure accurate and timely processing of payroll impacting changes, payment and payroll processing for assigned clients.
– Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
– Work with cross- functional internal partners to resolve client payroll matters and employee enquires. (Support and Contact Centre)
– Leverages strong analytical and problem-solving skills to efficiently resolve incidents.
– Maintains the highest level of customer satisfaction.
– Create, update, and review standard operating procedures and perform frequent and timely document reviews.
– Manage client and customer related task within the task management system ensuring all documentation is complete, accurate, and timely.
– Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards.
– Meet or exceed process KPIs.
– Drive customer satisfaction by providing high quality of service.
– Execute corrective and preventive action plans.
– Record key delivery data for metrics purposes
– Ensure that complaints are proactively escalated
– Seek and respond to development feedback.
– Degree of Independence/Supervision required

Technical Competencies:
– Experience in high volume payroll operation. End to end payroll experience is a plus.
– Experience in the payroll outsourcing or consulting industry preferred
– Requires a clear understanding of payroll, RTI and an understanding of applicable legislative requirements
– Time Management and prioritization
– Previous customer support experience
– Demonstrable written and verbal communication skills using a variety of media dependent on the situation
– Fluency in English (oral and written)
– Computer Literate (MS Word, Excel, PowerPoint, Outlook)

Please send your CV to info@succexa.mu and harsha.sham@succexa.mu