Job Description

Key Accountabilities:

• Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed
• Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities.
• Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed.
• Drive root cause analysis.
• Provide timely, clear incident status communications to IT and business leadership, resolution team members and other stakeholders
• Participate in the ongoing Incident Management process improvements
• Collect and record all required incident details for input into Problem Management’s root cause analysis process, management reporting metrics and follow-up major incident reviews
• Utilize ITIL knowledge to review incidents during audits to ensure Incident Management process is being adhered to.
• Drive problem analysis to conclusion to determine root cause for any Severity 1 or High Impact incidents as well as for any recurring incidents

Qualifications:

• Diploma in IT ou similar, at least 1 year in the IT sector ou project management
• Very good customer service oriented individual

Please send your CV to info@succexa.mu