IT Incident Management Coordinator

Full Time
Posted 4 years ago

Job Description

Key Accountabilities:

  • Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed
  • Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities.
  • Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed.
  • Drive root cause analysis.
  • Provide timely, clear incident status communications to IT and business leadership, resolution team members and other stakeholders
  • Participate in the ongoing Incident Management process improvements
  • Collect and record all required incident details for input into Problem Management’s root cause analysis process, management reporting metrics and follow-up major incident reviews
  • Utilize ITIL knowledge to review incidents during audits to ensure Incident Management process is being adhered to.
  • Drive problem analysis to conclusion to determine root cause for any Severity 1 or High Impact incidents as well as for any recurring incidents

Qualifications:

  • Diploma in IT ou similar, at least 1 year in the IT sector ou project management
  • Very good customer service oriented individual

Please send your CV to info@succexa.mu

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