Job Description

Description du poste

Job Description:

• Accepts, prioritizes, and categorizes change requests
• Rejects outright any change request that is completely out of scope or out of policy for Change Management
• Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings
• Ensures that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants
• Has the ability to review all planned changes
• Obtains authorization for submitted change requests from the Change Authority
• Ensures post review of exception changes to evaluate if the change addressed a real or a perceived exception condition
• Utilizes the Change Management reporting system to monitor and track changes
• Creates consolidated change schedule and resolves any scheduling conflicts
• Ensures that changes are communicated in a timely and adequate manner
• Create and distribute Change Management reports
• Carries out the Process Manager responsibilities for the Change Management process
• Drives service improvement plans
• Reports the KPI to the client

Qualification:

• Diploma in IT ou similar, at least 2 years in the IT sector ou project management/ITIL

Please send your CV to info@succexa.mu