Career Opportunity – Customer Experience Lead 

We are recruiting on behalf of our client, a K-Beauty company in Port-Louis, for a Customer Experience Lead to manage and improve customer interactions, both in-store and online.

📍 Location: Port-Louis

🎯 Key Responsibilities :

• Lead and drive the Customer Service team to deliver exceptional service.

• Develop clear processes, SOPs, and communication standards to ensure consistency.

• Manage complex customer cases and oversee major escalations with professionalism.

• Enhance the entire customer journey across in-store, online, and delivery touchpoints.

• Collaborate closely with Retail, Warehouse, Delivery, Finance, Tech, and Management teams to ensure smooth operations.

• Maintain high-quality, consistent customer communication aligned with brand standards.

• Analyse performance data, prepare reports, and implement solutions to recurring issues.

• Train and mentor staff while supporting the rollout of new tools and systems.

👤 Ideal Candidate Profile:

• 3–5+ years of experience in a leadership role, customer service management, or retail operations supervision

• Demonstrated ability to lead, motivate, and manage a team

• Highly tech-savvy with a strong ability to learn and adapt to new systems

• Solid experience developing SOPs, scripts, and operational workflows

• Strong capacity to manage multiple brands and projects simultaneously

• Hands-on experience with CRM and ticketing platforms

• Excellent communication skills in both English and French

• Able to perform effectively in a fast-paced, high-demand environment

• HSC or Degree holder

📨 How to Apply :

Send your CV to jane.rugbeer@succexa.mu or via WhatsApp: 5755 5139