Role: The Customer Service Analyst is responsible for providing support to internal and/or external customers utilizing our client products to ensure satisfaction, retention, and growth of customer base. This role provides high quality day-to-day management and issue resolution to customers using our client’s resources and tools.

Responsibilities:
– Maintain good partnership between internal/external clients by understanding their requirements and responding to the needs of the client in a timely and accurate manner
– Triage and dispatch tickets/issues as per established procedure
– Handle escalations as per established procedure
– Work directly with the client and partner with other concerned teams to ensure customer issues are resolved and they are satisfied.
– Use diagnostic skills and internal tools to identify root cause of customer issue and develop solution/resolution and recommend appropriate action to prevent recurrence when possible
– Demonstrate high level of proactiveness to report issues
– Document resolution/actions taken in a timely and accurate manner
– Meet established SLAs

Qualifications & Skills:
– Degree/Diploma in any field
– Minimum of 2 years’ experience in customer service
– Good planning and organizational skills
– Excellent communication (English & French) and interpersonal skills
– Strong team player

Benefits & Working Hours:
– Night Shift – Monday to Friday
– Basic Salary: Rs16,500
– Transport Allowance
– Night Shift Allowance
– Bonuses, etc