Job Description

SHIFTS: FLEXIBLE FROM 5PM TO 2AM AND/OR FROM 7PM TO 4AM
FLEXIBILITY TO WORK FROM HOME ON ADHOC BASIS

PACKAGE:

• Basic Salary: Rs16,500
• Transport Allowance: Rs3,000
• Night Shift Allowance: 15% of Basic Salary
• Incentive/Performance Bonus
• Fully paid Medical Scheme by our client
• 2 dependents also covered by Medical Scheme
• Pension Plan
• Other more benefits (non-monetary)

The Customer Support Specialist is responsible for providing support to internal and/or external customers utilizing our client products to ensure satisfaction, retention, and growth of customer base. This role provides high quality day-to-day management and issue resolution to customers using our client’s resources and tools.

Key Duties:

• Maintain good partnership between internal/external clients by understanding their requirements and responding to the needs of the client in a timely and accurate manner
• Triage and dispatch tickets/issues as per established procedure
• Handle escalations as per established procedure
• Work directly with the client and partner with concerned teams to ensure customer issues are resolved and they are satisfied.
• Meet established SLAs

Qualifications & Skills:

• HSC/Diploma
• Excellent communication: Very fluent in English and French
• Experience in Customer Service Environment

Please send your CV to info@succexa.mu by mentioning the post of CSS in the subject of your email