Benefits & Working Hours:
– Night Shift – Monday to Friday (either from 5pm to 2am or from 7pm to 4am)
– Basic Salary: As from Rs18,000 or above (depending on experience)
– Transport Allowance of Rs3,000 (even working from home)
– Night Shift Allowance
– Other Bonuses, Quarterly Incentive Schemes, Medical Scheme, Pension Plan, Working in a multinational company (head office in the US) over 20 years of existence in Mauritius.

Responsibilities:
– Maintain good partnership between internal/external clients by understanding their requirements and responding to the needs of the client in a timely and accurate manner
– Triage and dispatch tickets/issues/incidents as per established procedure
– Handle escalations as per established procedure
– Work directly with the client and partner with other concerned teams to ensure customer issues are resolved and they are satisfied.
– Use diagnostic skills and internal tools to identify root cause of customer issue and develop solution/resolution and recommend appropriate action to prevent recurrence when possible
– Demonstrate high level of proactiveness to report issues
– Document resolution/actions taken in a timely and accurate manner
– Meet established SLAs

Qualifications & Skills:
– Minimum of 1 year experience in customer service
– Good planning and organizational skills
– Excellent communication (French & English) and interpersonal skills
– Strong team player

Please send your CV to info@succexa.mu