Mandatory
-Degree in IT
-Windows Server Certifications
-2 – 3 years’ experience in Windows Server, Web Server, SQL Server administration and Citrix Administration
-Knowledge of Windows Server infrastructure- 2012, 2016 & 2019
-Basic knowledge of Windows SQL Server Administration- 2012, 2016
-Knowledge of IIS – 8.5 and onwards
-Experience with Citrix Administration
-Knowledge of Powershell Scripting
-Knowledge of FTP protocols, encryption
Desirable
-Multinational exposure & experience
-Knowledge of Monitoring tools – Dynatrace/ Hostmonitor
-Knowledge of Splunk
-Knowledge of Syslog
-Common IT Knowledge: SQL, XML etc.
-Experience with SharePoint, Cherwell
-Basic knowledge of Network Protocols and troubleshooting tools – TCP, Telnet, IP Addressing etc.
Key Accountabilities
-To provide 1st/2nd level technical support to users and customers
-Incident Management – To manage and resolve customer or user requests according to internal processes and standards
-To participate in major incidents to assist in restoring service to local/ remote users as quickly as possible according to service level agreements
-To implement change requests according to internal processes and standards
-To monitor all events that occur through the IT Infrastructure
-To communicate and escalate, if needed, to team leads on issues identified which may impact on delivery schedules
-To liaise with service providers and 3rd party suppliers for any issues which may require their intervention
-To be compliant with internal security policies and processes
-To involve in product upgrades/ releases
Personal Competencies
-Customer oriented attitude, good verbal and written communication in English
-Collaboration with colleagues within and outside the team and external 3rd party suppliers
-Pleasant attitude and ability to react to positively to criticism
-Fast and avid learner
-Problem solving and analytical skills
-Excellent interpersonal and communication skills
-Excellent analytical and problem-solving skills
-Proactive and motivated
-Ability to work well under pressure and being able to work accurately with a keen eye on quality
-Out of the box thinker, ability to suggest both technical and process improvements
-Take ownership of work items
-Flexible in working hours, availability to work on a 24/7 basis
Send us your CV on info@succexa.mu
