We are looking for a Technical Support Associate to help maintain high-quality applications and deliver impactful solutions.

What you’ll do:

• Assist clients by identifying their needs and implementing smart solutions

• Respond to queries about products and related technologies

• Provide clear technical guidance via email, chat, and calls

• Maintain up-to-date product knowledge and document solutions in our ticketing system

• Escalate complex issues to the right teams and follow up proactively

• Contribute to continuous improvement of support processes

Important:

• US timezone (evening–night shift)

• Must be comfortable working US hours

Requirements:

• BA/BS in Computer Science, Computer Engineering, or related field

• 2–3 years in technical support or customer-facing IT role

• Strong knowledge of relational databases & SQL

• Understanding of ETL, APIs, and service-oriented architecture

• Experience with cloud (AWS/Azure/GCP) & containers (Docker/Kubernetes)

• Excellent analytical, troubleshooting & communication skills

• Team player who thrives in a fast-paced, client-focused environment

Benefits:

• Attractive salary

• Medical insurance & wellness support

• Ongoing training & certifications

• Modern workplace & collaborative culture

• Fun team events

Apply Now:
📧 Send your CV to dalisha.curpennaick@succexa.mu
📞 Call for more details: 5916 9939