Job Title – Customer Care in the Tourism Sector

Location: Quatre-Bornes
Working Hours: 08:30 – 17:00

We are seeking a motivated and professional Customer Care/Guest Relations to join our team and ensure excellent service delivery to our international clients and partners.

Key Responsibilities :

• Manage all customer service matters related to in-house clients.
• Liaise with Tour Operators, field staff, and internal departments to resolve client issues efficiently.
• Operate the Customer Service Hotline and handle international calls and emails.
• Prepare service reports in coordination with the Sales & Marketing Director.
• Coordinate concierge services prior to arrival and during clients’ stays.
• Send post-stay client reports to Tour Operators.

What we are looking for :

• Excellent communication skills in English and French.
• Strong organisational and customer-service abilities.
• Comfortable using IT tools and working independently.

Training provided. Opportunity for growth into Wedding Coordination.

Interested candidates are invited to apply with their CV to the following email address judith.dardenne@succexa.mu or call directly at 5774 1339